Your Customer Service Department is run by people. And if those people are mean, well you are all going to get dumped by your customers.
New reports have shown one bad customer service experience can lead to a customer cutting all ties immediately. 24/7 a customer service engagement service provider surveyed 3,500 people, in which 4 out of 5 consumers said in one instance of bad customer service would cause them to cut ties within a week. A shocking 1,800 consumer said within the very same day they received bad service they sought out a new company to do business with. Continue reading